Please also allow additional time for your share dealing provider to process the settlement and transfer the new shares into your account. Time required for this process varies by provider we recommend you allow at least 48 hours, but it can be longer. This is out of our control but the transfer can be facilitated by following any specific instructions given in our allocation email, or any actions requested by your provider. Any queries regarding this process should be emailed to [email protected]
Please note, if you do not receive a confirmation email from Worldpay AND one from PrimaryBid, your subscription is unconfirmed and you will not receive any allocation of shares in the Offer.
If you did not complete payment for any reason, you will need to restart the process on our website or in our App. Neither PrimaryBid nor JIM store your payment details and if a payment is unsuccessful you will not be charged at a later time.
The most common reasons for an unsuccessful payment are:
1) Attempting to pay with a credit card – you must use a debit card.
2) Insufficient funds in your debit card account.
3) Payment stopped by your bank as part of fraud prevention. We advise you to notify your bank of the transaction before attempting it, especially if you are subscribing for a large amount.
4) Technical issue with the payment page – please see the relevant FAQ
Every attempt to subscribe will show as “Payment Pending” in your activity log. Only when we receive a confirmation of payment from WorldPay will we update your activity log to show “Payment Confirmed”.
Firstly, start a new tab or open a new window in your browser in Incognito mode, also known as private browsing. To do this follow the instructions for your browser:
Click on File in the top menu and choose "New Private Window"
Click on the "hamburger" icon at the top right and then select "New Private Window"
If you use a different browser, look up the instructions on this page:
Secondly, go back to our website and login again. Then try again to complete the process you had a problem with.
If this doesn't work, please contact us.
We typically settle a placing or offer t+5, 5 working days after the transaction closes. please see our faq on settlement timing for more information.
We typically settle a placing or offer T+5, 5 working days after the transaction closes. Please see our FAQ on Settlement timing for more information.
Scale back of subscriptions (where necessary) will be made at the discretionary of PrimaryBid in consultation with the company raising the funds. Details of the scale back method are included in the Regulatory News Announcement of each PrimaryBid Offer. Generally subscriptions under PrimaryBid Offers are considered on a “first come, first served” basis
|1) Dealing in land;|
|2) Property development;|
|3) Dealing in goods (subject to exceptions for wholesaling and retailing);|
|4) Dealing in commodities or futures;|
|5) Dealing in shares, securities or other financial instruments;|
|6) Banking, insurance, money lending, debt factoring, hire purchase financing or other financial activities;|
|7) Providing legal or accountancy services;|
|8) Leasing, including the letting of assets on hire;|
|9) Receiving royalties or licence fees;|
|10) Operating or managing hotels and similar establishments (i.e. accommodation);|
|11) Operating or managing nursing homes and residential care homes;|
|12) Coal production and steel production;|
|13) Farming and market gardening;|
|14) Activities concerned with forestry and timber production; and|
|1) An investor must be an individual (i.e. not another company, or a VC firm etc);|
|2) The investor and their associates cannot have any ‘connection’ with the company; for example, being an employee or director, a close relative (except sibling) or spouse, or having greater than 30% equity share in the company;|
|3) The investor must not already hold shares in the company if they already hold shares obtained otherwise than through EIS;|
|4)The investor must subscribe in cash and be issued with new ordinary shares;|
|5) Investor shares must have no preferences e.g. over dividends;|
|6) The investor's motive to subscribe for shares must be genuinely commercial; and|
|7) The investor must not have gone over the annual EIS entitlement limit of £1 million.|