What would you like to know?

PrimaryBid Connect is for the use of our clients that are firms, it is not for individual retail investors. It is a web-based platform for our distribution partners that provides an easy way to collect the information required to yield the best allocation for their clients, resulting in more assets under management/assets under administration for that firm. It allows firms to manage their clients’ participation in company fundraising offers using mobile or desktop.

Yes! The PrimaryBid Connect is compatible on mobile devices. Just enter http://connect.primarybid.com/ in your mobile browser and follow the usual steps to login and apply.

Yes please! If you have any thoughts on improvements to existing features, ideas for new capabilities or have discovered any bugs - please share them with us at [email protected].

Currently, data is only available in read-only format. However, we are working hard to introduce additional features in Q4 2022, one of which will allow users to filter and export data outside of PrimaryBid Connect for internal purposes.

You don't need to create or remember a password to use PrimaryBid Connect. Instead, when you are logging in, a unique One Time Password (OTP) will be sent to your email. Enter the OTP to authenticate and access the platform.

For security reasons, we've limited the validity of your One Time Password to 10 minutes. In case it has expired, go back to the Login screen and enter your email address again to receive a new OTP.

You can find all closed offers on the "Offers" tab by switching the toggle to "Closed".

Tip: Some offers have a "View applications" button which you can use to locate historic applications placed for that offer.

You can find all offer documents attached to the offer announcement email that was sent to you when the offer went live.

Please note that by applying, you acknowledge that you have received offer documentation.

Notification of new offers will continue to be announced via email. If you haven't been receiving these - please email [email protected] and we'll be more than happy to include you.

In addition, you can always log into PrimaryBid Connect and view all live and closed offers anytime.

Every time you start a new application, the numbering starts from 1 onwards. This is to help you keep track of applications you're adding as part of the current flow.

When reviewing already submitted applications, the numbering reflects the order in which they have been submitted - including applications submitted by your colleagues. You can locate your applications using the timestamp, decision maker, or any of the reference fields shown for every application.

When you access PrimaryBid Connect through the link you receive in the offer announcement email, this automatically redirects you to the application page of that particular offer. This feature was built specifically to help you save time by eliminating the need to locate the offer you want to apply to, and allowing you to start adding applications immediately after logging in.

You are able to add as many applications as you want. However, we advise that you do not add more than 25 applications (5 when using a mobile device) during a single flow. This is to prevent any substantial loss of data in case you experience connectivity issues. Fewer applications may also make it easier to navigate between the screens and ensure there are no mistakes.

Offers with submitted applications are shown under the "Applications" tab, which you can find on the navigation bar.

If you want to find detailed information about each application, click on the button located underneath every offer card. This will take you to a screen where you can review information about each application for that offer submitted by yourself or your colleagues.

If you cannot find an offer you are looking for, this means no applications have been submitted whilst it was live. You can find all closed offers on the "Offers" tab by switching the toggle to "Closed".

Currently, only applications that have been successfully placed via PrimaryBid Connect appear on the Applications tab. Any unsuccessful applications or those placed via a different channel do not appear within PrimaryBid Connect.

For any urgent, time-sensitive & offer-related queries - please call our dedicated account management team who will be happy to assist you at +44 20 3026 4750

For any application, allocation or settlement related queries - please email our Operations team at [email protected]

For general queries on working with PrimaryBid or feedback on PrimaryBid Connect - please email our Partners team at [email protected]

We safeguard against any loss of data by preventing you from automatically leaving PrimaryBid Connect in case you lose connection. Once it's restored - you should be able to see all of the information you were entering before.

If you are not sure whether your applications have been successfully submitted - simply navigate to the Applications tab, locate the offer and search for your applications. All applications shown there have been successfully submitted.

All allocation details will continue to be announced via email.

In addition, we are actively working on including allocation data into PrimaryBid Connect - watch this space for more updates!

The allocation policy is determined solely by the issuing company in consultation with the Banks and the Investment Advisor. PrimaryBid supplies issuers with additional data behind retail demand to ensure the best possible allocation is received.

We will use the settlement details (SSIs) you provided to PrimaryBid during your onboarding. All settlement matching is agreed via email. If there are any changes to your settlement details please contact [email protected] with the new details.