You can access your transaction statement when you receive an email with the secure link.
When will my next statement become available?
We’ll email your quarterly statement after the end of the relevant quarter. For example, your January to March statement will be available in April.
How can I download a copy of my statement?
You can download a copy of your statement by clicking on the ‘Print’ option on the top right hand corner of your statement. From there you’ll have the option to ‘Save as PDF’.
Why haven’t I received a statement?
If you didn’t transact with us during the relevant statement period, you won't receive a statement. Statements also only cover transactions carried out directly through PrimaryBid. They don’t include any transactions that you arranged through your broker.
There is an error in my statement, who do I contact?
You can get in touch with our customer support team on 020 3026 4750 or at [email protected]. They are available Monday to Friday from 9am to 5pm.
What do the items on my statement mean?
An application payment occurs when you subscribe to an offer.
A refund occurs when an offer hasn’t been fully allocated, or is cancelled. The difference between the amount allocated and the amount you applied for will be refunded to your original payment card.
Cash exchanged for assets
Cash exchanged for assets shows the total cost of the assets you were allocated in the relevant offer.
Opening balance for cash transactions
The opening balance for cash transactions shows the cash held by us on your behalf at the end of the previous statement period.
Closing balance for cash transactions
The closing balance for cash transactions shows your cash balance at the end of the statement period. The amount will always be the same as the amount in the holding statement section of the statement.
Assets issued to client
Assets issued to client shows the number of assets that you were allocated in the relevant offer.
Assets transferred to broker
Assets transferred to broker shows what assets we have transferred to your broker on your behalf.
Opening balance for asset transactions
The opening balance for asset transactions shows the number of assets held by us on your behalf per offer. If we hold assets for more than one offer, the statement will present more than one opening balance in the asset transaction section.
Closing balance for asset transactions
We don’t have a closing balance for asset transactions, however this is presented under assets held on your behalf as of the end of the statement period.
Holding statement shows the cash held by us on your behalf at the end of the statement period.
Assets held on behalf of customer
Assets held on your behalf shows any outstanding transfers to your broker at the end of the statement period. We provide the value of the assets at the end of the period.