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What would you like to know?

Transaction statements

How can I access my transaction statement?

You’ll receive an email containing a link and your client reference number. You’ll need these details to gain secure access to your statement for the previous calendar year.

When will my next statement become available?

We’ll email your quarterly statement within 10 working days after the end of the relevant quarter. For example, your January to March statement will be available within the first 10 working days in April.

How can I download a copy of my statement?

You can download a copy of your statement by clicking on the ‘Print’ option on the top right hand corner of your statement. From there you’ll have the option to ‘Save as PDF’.

Why haven’t I received a statement?

If you didn’t transact with us during the relevant statement period, you won't receive a statement. Statements also only cover transactions carried out directly through PrimaryBid. They don’t include any transactions that you arranged through your broker.

What is an ISIN?

“ISIN” stands for International Securities Identification Number. It is a 12-digit alphanumeric code that uniquely identifies a specific security.

There is an error in my statement, who do I contact?

You can get in touch with our customer support team on 020 3026 4750 or at [email protected]. They are available Monday to Friday from 9am to 5pm.

What do the items on my statement mean?

Cash transactions

Application payment

An “application payment” occurs when you subscribe to an offer.

Refund processed

A “refund” occurs when an offer hasn’t been fully allocated. In these cases, we refund your money to your original payment card.

Cash exchanged for shares

On admission date, the Issuer creates shares in exchange for the cash you have paid. These transactions show the exchange of cash for shares/units.

Asset Transactions

Shares/units issued to client

On admission date, any cash paid gets exchanged into shares/units. These transactions show the shares/units now held on your behalf.

Shares/units transferred to broker

“Shares/units transferred to broker” shows what shares/units we have settled to your broker on your behalf.

Holding statement

“Holding statement” shows the cash held by PrimaryBid on your behalf at the end of the statement period.

Assets held on behalf of customer

“Assets held on behalf of customer” shows any outstanding settlements to your broker at the end of the statement period.