Complaints

Our aim is to provide a high level of service to all our clients all of the time. We value all feedback and use it to enhance our products and services.

In the event that you feel dissatisfied

In the event that you feel dissatisfied with any aspect of our service, you should first contact our client support team by email enquiries@primarybid.com , who will try to resolve the problem. When detailing your complaint, please give as much information as possible.

If they are unable to resolve the matter promptly they will refer it as a complaint to PrimaryBid’s compliance department, which operates independently from the business. You may also contact them directly by email at compliance@primarybid.com. They will carry out a full, impartial investigation and taking into account all relevant factors, may offer redress or remedial action where appropriate.

You will first receive an acknowledgement to confirm receipt of your complaint and then a full written response will be provided to you within 8 weeks of receipt.